Case Study
Anglo American
Overview
Welcome to our portfolio entry showcasing our collaboration with Anglo American in developing a pioneering mobile app tailored to address the fundamental needs of miners. At Anglo American, we specialize in creating innovative mobile solutions that prioritize the well-being and convenience of workers in challenging environments. Our partnership with Anglo American highlights our commitment to delivering mobile apps that directly address the daily concerns of miners, promoting a safer and more comfortable work environment.
Requirements
In developing the Anglo American Worker Support App, we focused on meeting specific requirements essential for addressing the basic problems faced by miners:
Technical Requirements
Mobile Platform Compatibility:
Develop a mobile app compatible with both iOS and Android platforms for widespread accessibility.
User Authentication and Security:
Implement a secure user authentication system to ensure the privacy and safety of worker data.
Task Reporting System:
Integrate a task reporting system for miners to easily communicate and request assistance for basic issues.
Stakeholder Requirements
Issue Categorization:
Implement a system for miners to categorize their reported issues, such as changing light bulbs, fixing leaks, or replacing broken windows.
Real-Time Updates:
Provide real-time updates on the status of reported tasks, ensuring transparency and timely resolution.
Feedback Mechanism:
Include a feedback mechanism for miners to share their experiences and satisfaction levels after task completion.
Timeline and Milestones
Discovery and Planning:
Conducted in-depth discussions with Anglo American to understand the specific needs and daily challenges of miners, defining project scope and objectives (4 weeks).
Platform Compatibility:
Developed the mobile app, ensuring compatibility with both iOS and Android platforms (8 weeks).
User Authentication and Security:
Implemented a robust authentication system to protect worker data and ensure privacy (6 weeks).
Task Reporting System:
Integrated features for miners to report and categorize basic issues, initiating timely responses (8 weeks).
Testing and Quality Assurance:
Ensured the app's functionality, security, and user experience, with rigorous testing of the task reporting system (4 weeks).
Our solution
Our solution involved a strategic blend of mobile app development and user-centric design, resulting in the Anglo American Worker Support App that directly addresses the basic problems faced by miners:
Key Features
Platform Compatibility:
Developed a mobile app compatible with both iOS and Android platforms for widespread accessibility.
Secure User Authentication:
Implemented a robust authentication system to ensure data privacy and security for miners.
Task Reporting System:
Integrated a user-friendly task reporting system, allowing miners to easily communicate and request assistance for basic issues.
Real-Time Updates:
Provided real-time updates on the status of reported tasks, ensuring transparency and timely resolution.
Feedback Mechanism:
Included a feedback mechanism for miners to share their experiences and satisfaction levels after task completion.
Benefits
Accessibility:
The app's compatibility with both major mobile platforms ensures widespread accessibility among miners.
Efficient Issue Resolution:
The task reporting system streamlines the process of reporting and addressing basic issues, promoting a safer and more comfortable work environment.
Transparency:
Real-time updates and a feedback mechanism enhance transparency and communication between miners and support teams.
Continuous Improvement:
The feedback mechanism provides valuable insights for continuous improvement in addressing miner's concerns.
Results:
In conclusion, our collaboration with Anglo American resulted in a mobile app that directly addresses the basic problems faced by miners, enhancing their overall work experience and promoting a safer and more supportive working environment.